eBay is supporting the Australian Competition and Consumer Commission’s (ACCC) campaign to increase consumer’s awareness of their rights to require repair, replacement or refunds  including when they have bought a product that is faulty, unsafe or not as described.

The campaign is in response to research that shows only 10 percent of consumers understand their rights when it comes to a faulty product or a substandard service.

Under the Australian Consumer Law, consumer guarantees and safety standards apply to products and services sold to Australian consumers – whether sold online or through retail or other channels.  These apply in addition to any warranty or extended warranty that is also provided with the goods or services.