eBay Canada signs Canadian Product Safety Pledge

October 4, 2023

Last week, eBay Canada signed on to the Canadian Product Safety Pledge, a voluntary initiative aimed at helping to identify and remove unsafe products from online marketplaces, ultimately contributing to greater consumer protection.  The pledge has 14 commitments that are grouped into four parts: (1) Detecting and preventing the sale of unsafe products; (2) Co-operating with Health Canada; (3) Raising product safety awareness amongst sellers; and (4) Empowering consumers on product safety issues. It is the first of its kind in Canada and is modeled on guidance by the Organisation for Economic Cooperation and Development (OECD) and product safety pledges that exist in the European Union, the Republic of Korea and Australia.

At eBay, we recognize the importance of consistently prioritizing product safety worldwide, and we're proud to partner with the Government of Canada on this matter. Our commitment to maintaining a safe platform is a top priority and is a constant driver for process improvements such as the introduction of the Regulatory Portal, which allows for the swift removal of unsafe listings within two hours of receiving a report. We have also implemented notifications for buyers who have purchased from a listing identified as unsafe, further enhancing our safety standards.

Our dedication to cultivating a secure and reliable platform has led eBay to sign product pledges in Europe, Australia, Japan, and now in Canada. As we continuously reinforce our commitment to product safety, these pledges serve as crucial steps toward building a marketplace that instills consumer confidence, particularly when shopping online.