eBay Community Protection

At a Glance

eBay has teams dedicated to ensuring our customers are provided a safe environment for commerce. To help create that environment, we invest significant resources and employ a variety of measures to detect and prohibit those who attempt to misuse our services. We also engage with regulators, law enforcement, non-governmental organizations (NGOs) and other third parties on these issues. Both private industry and the public sector have an important role to play in keeping the Internet open and safe. 

Issue in Detail

With more than 170 million users on the eBay platform, we recognize the importance of providing our customers a safe environment for commerce. To help create that environment, we invest significant resources and employ a variety of measures to detect and prohibit those who attempt to misuse our services.

eBay maintains a robust set of policies designed to educate our customers and clearly define prohibited items and activity.  These policies are actively enforced by dedicated teams around the globe who are supported by sophisticated detection technology that monitors our platform in search of prohibited goods and practices as well as reports from the eBay community.  When such activity is identified, we take action to stop it and in appropriate cases we remove users from our services.   We work with law enforcement to seek prosecution for criminal acts that impact our platform and our customers, and we fully support stiff penalties for online crimes to create a strong deterrent effect.   We also work with regulatory agencies and other third party organizations everywhere we do business to leverage their expertise in creating and enforcing our policies.

One example of how our policies and relationships with external parties can have a postive global impact concerns our efforts to address illegal wildlife trafficking. While the problem of illegal wildlife trafficking goes beyond our marketplace, and online commerce in general, we have taken several approaches to address the issue, including:

  • Proactive enforcement of our Animal and Wildlife Products Policy to block or remove prohibited listings;
  • Creating consumer awareness through our membership in the US Wildlife Trafficking Alliance;
  • Receiving training from experts in illegal wildlife detection techniques and collaboration with industry peers on best practices; and
  • Advocating for stronger laws to address wildlife trafficking, including with the European Commission in support of a complete ivory ban throughout the EU.

eBay believes that both private industry and the public sector have an important role to play in keeping the Internet open and safe. We collaborate with tech industry peers, retailers, brand owners, law enforcement agencies, trade associations and government regulators to share best practices and stay on top of emerging trends.  We also urge lawmakers to understand that the policies and programs we have voluntarily put in place, for the good of our customers and our company, can be much more effective than a one-size-fits-all regulatory or legislative mandate.  At the same time, we look forward to continued cooperation with our government and private sector partners to maintain and enhance these programs.