Ensuring Small Businesses Benefit from the AI Revolution

All businesses — no matter the size — need access to AI solutions.

We’re constantly investing in AI, with an eye towards helping eBay sellers grow their businesses by simplifying the listing experience, helping them reach new buyers and enabling more seamless communication.

“We help make sure that the AI playing field is level, that small businesses have access to the same type of tools as big businesses,” eBay CEO Jamie Iannone said. Some of our AI tools include:

Seamless Listing: Our AI-powered “Magical Listing Tool” analyzes photos sellers take of items for sale and instantly develops item titles, descriptions, categories and even pricing suggestions. The technology makes it easier for first-time sellers to launch their storefronts, and established sellers speed up the time-intensive listing process.

Enhancing Visuals: eBay also provides sellers with tools that create eye-catching photos and videos to promote their listings on social media. With our background enhancement tool, sellers can replace unwanted backgrounds with professional or even thematic scenes.

Streamlining Communication: Our AI Assistant for Member-to-Member messaging tool utilizes a seller's listing information to generate instant, high-quality suggested responses to buyer questions, facilitating faster replies.

Promoting Inventory: eBay’s “Shop the Look” feature and “AI shopping tool” help buyers more easily find items they’re interested in — boosting sales for eBay small businesses. Shop the Look provides users with an immersive carousel of looks, tailored to our users’ purchasing history, that includes links to buy similar items on eBay and the “AI shopping tool” delivers real-time, hyper-personalized product picks and expert guidance.

Underlying each of these tools is our commitment to helping small businesses thrive and grow on eBay.

That same ethos is why we believe it’s critical that small businesses have the same access to AI that large corporations do.

“We believe that the whole shopping experience will be AI-infused in the future,” said Nitzan Mekel-Bobrov, eBay’s Chief AI Officer. “We continue to stay at the leading edge of AI-powered commerce, powering a growing suite of agentic tools and services to enable secure and highly personalized experiences that make shopping on eBay easier and more meaningful.”