Combating Misuse of Our Marketplace

At a Glance

eBay has a responsibility to ensure our customers are provided a safe environment for commerce. To help create that environment, we invest significant resources and employ a variety of measures to detect and prohibit those who attempt to misuse our services.

  • We work tirelessly to prevent stolen goods from being listed on any eBay site
  • eBay has dedicated staff that works with law enforcement and retailers to prevent the sale of stolen goods
  • Both private industry and the public sector have an important role to play in keeping the Internet open and safe

Issue in Detail

With more than 100 million users on the eBay platform, we recognize our responsibility to ensure our customers are provided a safe environment for commerce. To help create that environment, we invest significant resources and employ a variety of measures to detect and prohibit those who attempt to misuse our services.

eBay maintains a robust set of policies designed to educate our customers and clearly define prohibited items and activity.  These policies are actively enforced by dedicated teams around the globe who are supported by sophisticated detection technology that monitors our platform in search of prohibited goods and practices as well as reports from the eBay community.  When such activity is identified, we take action to stop it and in appropriate cases we remove users from our services.   We work with law enforcement to seek prosecution for criminal acts that impact our platform and our customers, and we fully support stiff penalties for online crimes to create a strong deterrent effect.   We also work with regulatory agencies and other third party organizations everywhere we do business to leverage their expertise in creating and enforcing our policies.

One example of our efforts to ensure a safe, open, and transparent platform for people to buy and sell goods and services all over the world is our tireless efforts to prevent stolen goods from being listed on any eBay site.   We go well beyond simply having a policy against the sale of stolen goods on eBay---we have staff dedicated specifically to partnering directly with both retailers and law enforcement officials to quickly identify and remove anyone attempting to sell stolen products on eBay.   We investigate referrals directly from retailers as well as information from our own internal filters about possible sales of stolen goods and, where appropriate, proactively refer cases to law enforcement for prosecution.  We are fully dedicated to making eBay an extremely unwelcome platform for any criminal wishing to sell stolen goods online.

eBay believes that both private industry and the public sector have an important role to play in keeping the Internet open and safe. We collaborate with tech industry peers, retailers, brand owners, law enforcement agencies, trade associations and government regulators to share best practices and stay on top of emerging trends.  We also urge lawmakers to understand that the policies and programs we have voluntarily put in place, for the good of our customers and our company, can be much more effective than a one-size-fits-all regulatory or legislative mandate.  At the same time, we look forward to continued cooperation with our government and private sector partners to maintain and enhance these programs.